Terms of Service

1. Who we are

EcoClear ("we", "us", "our") is the trading name of EcoClear Ltd, a private limited company registered in England & Wales under company number 15701341, with registered office at 21 Prince Rd, Kings Norton, Birmingham, B30 3HB. VAT registration: 473783943. We are a licensed waste carrier registered with the UK Environment Agency under registration number CBDU551052.

2. The service

EcoClear provides domestic and commercial waste removal, house clearance, and related services within our service area. Our standard service offering includes:

• Sofa, furniture, and appliance removal
• House clearance (full or partial)
• Garden waste collection
• Private wheelie bin collection
• Man-and-van service for general loads
• Commercial waste contracts (separate quoted)

Service area: Birmingham (B-postcodes) and the wider West Midlands for residential customers. National coverage available for commercial customers by separate arrangement.

What we don't collect: hazardous waste including (but not limited to) paint, chemicals, asbestos, fridges with refrigerant gas not removed, clinical waste, large amounts of construction rubble (POA only). For hazardous waste we will refer you to a licensed specialist at no charge.

3. Pricing & payment

All quoted prices are starting prices ("from £X"). The final price depends on volume, access conditions, and any additional items at the point of collection. Our team will confirm the final price face-to-face before any work begins — you can always decline at that point with no obligation.

Service	From	Notes
Sofa removal	£62.99	Standard 2- or 3-seater. Larger pieces priced higher.
House clearance	£62.99	Per-room pricing for larger jobs; quoted live.
Furniture removal	£62.99	Per item; bulk discount on 3+ items.
Appliance removal	£63.99	Excludes fridges with active refrigerant.
Garden waste	£63.99	Standard load. Larger volumes priced separately.
Private wheelie bin	£59.99	Per collection. Subscription rates available.
Man & van service	£84.99	Hourly rate after 1 hour.
Commercial	POA	Quoted per contract.

All prices are inclusive of VAT. We do not charge call-out, fuel, or disposal fees on top of the quoted price.

Payment methods: we accept payment by card on collection (Apple Pay, Google Pay, contactless), bank transfer once the job is complete, or via SMS payment link. We do not require deposits for standard residential jobs. We do not currently accept cash.

Late payment: for commercial contracts, invoices are net 7 days from invoice date. Statutory interest applies under the Late Payment of Commercial Debts (Interest) Act 1998.

4. Booking & cancellation

• Bookings: can be made via our website (quote.ecoclear.co.uk), by phone (0330 043 2133), or by SMS reply to any of our messages. The slot is confirmed once you receive a booking confirmation SMS from us.
• Cancellation by you: free of charge if you cancel at least 4 hours before the scheduled slot. Less than 4 hours notice: a £15 short-notice cancellation fee may apply at our discretion.
• Cancellation by us: we may cancel a booking due to weather, vehicle breakdown, or safety concerns. We will reschedule at the earliest mutually convenient time with no charge.
• Rescheduling: free at any time with 4+ hours notice; subject to availability.

5. Same-day collection

We offer same-day collection for B-postcode (Birmingham) addresses for bookings confirmed before 14:00 local time, subject to availability. Same-day collection is not guaranteed and may incur a £10 priority fee at the team's discretion.

6. Your obligations

• You must be at the collection address (or have an authorised adult present) at the booked slot. If we arrive and no one is present, a £15 wasted-journey fee applies and the slot must be rescheduled.
• You must ensure safe access to the items being collected — clear pathways, working lifts (or notify us of stairs), and any access codes or gate keys needed.
• You confirm that the items you ask us to remove are legally yours to dispose of, or that you have the owner's permission.
• You must declare hazardous materials before booking. We are not liable for damage, fines, or injury arising from undisclosed hazardous waste.

7. Refunds

• If we don't perform the service to the standard quoted, we will refund the full amount paid.
• If our team causes damage to your property during collection, we will repair or compensate at our cost (covered by our £5m public liability insurance).
• Once a job is completed and waste is collected, refunds are not available except where service quality failed (see above).

8. Recordings & calls

When our team rings you back after an enquiry, we may use an automated voice assistant for the initial qualification call. You will be informed at the start of the call if asked. We record these calls for quality, training, and dispute-resolution purposes. See our Privacy Policy for retention details. By accepting our callback, you consent to call recording.

9. Liability

• We carry £5m public liability insurance through a UK-authorised insurer.
• Our total liability for any single job is limited to the greater of: (a) the amount paid by you for that job, or (b) the amount recoverable under our insurance — except for personal injury caused by our negligence or any liability that cannot be limited under UK law.
• We are not liable for indirect or consequential losses (e.g. lost business, lost rental income).

10. Disposal & recycling

We are a licensed waste carrier and dispose of all collected waste through authorised facilities. Up to 90% of items are recycled, reused, or donated to local charities. A Waste Transfer Note is issued for every collection on request. We do not fly-tip, ever.

11. SMS & marketing communications

When you submit a quote form, you consent to transactional messages from us (booking confirmations, slot updates, payment links). You may opt out of any marketing messages at any time by replying STOP to any of our SMSs, or by emailing hello@ecoclear.co.uk. We comply with UK PECR and the Telephone Preference Service.

12. Complaints

If you're unhappy with any aspect of our service, please contact us first:

• Email: hello@ecoclear.co.uk
• Phone: 0330 043 2133
• Post: EcoClear Ltd, 21 Prince Rd, Kings Norton, Birmingham, B30 3HB

We acknowledge complaints within 1 working day and aim to resolve within 7 working days. If you remain unhappy with our response, you may escalate to the relevant regulator (ICO for data matters, Environment Agency for waste handling).

13. Changes to these terms

We may update these terms from time to time. The "Last reviewed" date at the top reflects the latest version. Material changes will be communicated to active customers by email or SMS. By continuing to use our service after a change, you accept the updated terms.

14. Governing law

These terms are governed by the laws of England & Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England & Wales.